Refund & Cancellation Policy

1. Your Statutory Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, including the right to a service provided with reasonable care and skill. Our 7-day technical-fault refund below is in addition to those rights.

2. Immediate Access and the 14-Day Cancellation Period

WaveCastUK is a digital streaming service. When you buy a plan, you ask us to activate your account straight away so you can start watching. If you cancel within 14 days of purchase, the law allows us to deduct an amount for the service you have already received. Contact support to cancel.

3. Free Trial

We recommend using the free trial before buying a paid plan. It lets you check channel quality and device compatibility on your own broadband before you pay.

4. 7-Day Refund for Technical Faults

You can ask for a full refund within 7 days of purchase if:

• the service can't be activated or accessed because of a fault on our side; or
• a technical fault on our side (for example, channels that won't load or constant buffering on a supported device with a suitable internet connection) stops the service working properly, and our support team can't fix it.

Please contact support first so we can try to fix the problem. Most issues are solved with a quick troubleshooting step.

Outside your statutory rights, refunds are not offered for change of mind, for problems caused by unsupported devices, insufficient broadband speed or your home network, or for requests made more than 7 days after purchase.

5. Reseller Credit Packages

Reseller credit packages are bought for business use and are non-refundable once credits have been added to your panel, in line with the terms on our Reseller page.

6. Cancellations and Renewals

There is no rolling subscription to cancel — each plan runs for its stated length and simply ends. If you don't want to continue, you don't need to do anything; you will not be charged again automatically.

7. Chargebacks

If you have an issue with your service, please contact support before starting a chargeback with your bank or card provider — most issues can be resolved directly and faster this way.

8. How to Request a Refund

Email support@wavecastuk.com or message us on WhatsApp with your order details and a description of the problem. Approved refunds are paid back to the original payment method.

9. Contact Us

Questions about this policy: support@wavecastuk.com