Privacy Policy

Last updated: [date]

This policy is a template covering standard UK GDPR sections. Have it reviewed by a solicitor before publishing, and fill in every bracketed placeholder with your real business details.

1. Who We Are

WaveCastUK ("we", "us", "our") provides IPTV subscription and reseller services to customers in the United Kingdom and internationally. This policy explains what personal data we collect, why, and what rights you have over it.

Data controller: [your registered business name, or your name if operating as a sole trader]
Contact: privacy@wavecastuk.com

2. What Data We Collect

Account information: name, email address, and any details you provide when signing up or contacting support.
Payment information: processed by our payment provider(s) — [name your processor, e.g. Stripe/PayPal]. We do not store full card details ourselves.
Communication data: messages sent via WhatsApp, live chat, or email support.
Technical data: IP address, device/browser type, and usage data collected via cookies or similar technologies when you visit our site.

3. How We Use Your Data

To create and manage your subscription or reseller account
To process payments and send activation details
To provide customer support
To send service-related communications (not marketing, unless you've opted in)
To maintain the security and performance of our service

4. Legal Basis for Processing

We process your data on the basis of: performance of a contract (delivering the subscription you've paid for), legitimate interests (fraud prevention, service improvement), and consent (where you've opted into marketing communications or non-essential cookies).

5. Cookies

Our site uses cookies for essential site functionality and, if enabled, analytics. [Confirm which analytics/marketing tools you actually use — e.g. Google Analytics — and disclose them here.] You can control cookies through your browser settings or via our cookie consent tool.

6. Sharing Your Data

We share data only with the third parties necessary to deliver our service: payment processors, hosting providers, and communication tools (e.g. WhatsApp Business). We do not sell your personal data to third parties.

7. Data Retention

We retain account and transaction data for as long as your account is active and for [state your retention period, e.g. "6 years"] afterward to meet UK tax and accounting record-keeping requirements.

8. Your Rights

Under UK GDPR, you have the right to access, correct, delete, or restrict the use of your personal data, and to request a copy of it in a portable format. To exercise any of these rights, contact privacy@wavecastuk.com. You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your data has been mishandled.

9. International Transfers

[State here whether your servers/support tools are based outside the UK/EEA, and if so, what safeguards are in place — this needs to reflect your actual infrastructure.]

10. Children's Privacy

Our service is not directed at children under 18, and we do not knowingly collect data from minors.

11. Changes to This Policy

We may update this policy from time to time. Material changes will be reflected by an updated "Last updated" date at the top of this page.

12. Contact Us

Questions about this policy or your data: privacy@wavecastuk.com