Refund & Cancellation Policy

Last updated: [date]

This is a structural template. The actual refund window, eligibility conditions, and dispute process below are placeholders — decide your real policy first, then have it reviewed by a solicitor. Keep this page consistent with what's stated on your Packages and Reseller pages.

1. Digital Service Notice

WaveCastUK provides access to a digital streaming service. Once your account is activated and credentials are issued, you have begun consuming the service, which affects your statutory right to cancel under UK distance selling regulations. [Confirm this framing accurately reflects your setup and, ideally, have it reviewed alongside your Terms & Conditions.]

2. Free Trial

We recommend using the free trial before purchasing a paid plan specifically to avoid refund disputes — it lets you confirm channel quality and device compatibility on your own connection before committing to payment.

3. Refund Eligibility

[State your actual policy here. Common approaches in this space include: (a) no refunds once credentials have been issued and the service has been accessed, (b) a short window — e.g. 24-48 hours — for cases where the service demonstrably could not be accessed at all due to a fault on our end, verified by our support team. Pick one and state it clearly; don't leave this vague, as vague refund terms increase chargeback risk.]

Refund requests must be raised within [X days] of purchase by contacting support.
Refunds are considered only where the service could not be activated or accessed due to a verified fault on our side.
Refunds are not offered for change of mind after the free trial period, for issues caused by unsupported devices or insufficient internet speed, or once a subscription period has been substantially used.

4. Reseller Credit Packages

Reseller credit packages are non-refundable once credits have been added to your panel, in line with the "credits never expire, no minimum commitment" model described on the Reseller page. [Confirm this matches your actual reseller terms.]

5. Cancellations

There is no rolling subscription to cancel — each plan runs for its stated length and simply ends. If you do not wish to continue, you don't need to take any action; you will not be automatically rebilled.

6. Chargebacks

If you have an issue with your service, please contact support before initiating a chargeback with your bank or card provider — most issues can be resolved directly and faster this way.

7. How to Request a Refund

Email support@wavecastuk.com or message us on WhatsApp with your order details and the reason for your request. We aim to respond within [state your real turnaround time].

8. Contact Us

Questions about this policy: support@wavecastuk.com